tibia Casino & Sportsbook Data Care

This page describes what we collect when you use tibia and how we keep that data protected. We at tibia collect personal information only to operate our platform, process your payments, verify your identity, and provide customer support. We do not sell your data to third parties, and we do not share it beyond what is necessary for tibia to function.

Our privacy practices comply with applicable data protection laws in jurisdictions where tibia operates. This policy covers account registration, payment processing, identity verification, cookies, and your rights regarding your personal information. If you have questions about how we handle your data on tibia, our support team can clarify our practices.

What data we collect on tibia

When you register on tibia, we collect your email address, phone number, and a password of your choice. We use your email to send account confirmations, password resets, and important notifications about your tibia account. Your phone number is used for two-factor authentication and account recovery.

During identity verification, we ask you to upload a government-issued ID (KTP, passport, or driver's licence) and proof of address. We collect this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We store these documents securely and do not share them with third parties except where required by law.

When you deposit or withdraw funds on tibia, we record the payment method, amount, date, and time. We use this information to process your transaction, detect fraud, and maintain transaction history. We also collect your IP address and device information to monitor account security and prevent unauthorized access to tibia.

• Account data: Email, phone, password hash, username, account creation date.
• Identity data: Government ID, proof of address, full name, date of birth.
• Payment data: Payment method, transaction amount, date, time, and status.
• Device data: IP address, browser type, operating system, device identifier.
• Game data: Bets placed, outcomes, balance history, game session logs.
• Support data: Messages sent to our tibia support team, account inquiries, dispute reports.

How we use your data on tibia

We use your data on tibia for the following purposes: account creation and management, payment processing, identity verification, fraud detection, customer support, and legal compliance. We do not use your data for marketing unless you explicitly opt in. We do not sell your data to advertisers or data brokers.

Our tibia servers may be located outside your jurisdiction. If you are in Indonesia and your data is processed on servers in another country, we ensure that data protection standards are equivalent to or exceed Indonesian law. We use encryption in transit and at rest to protect your information from unauthorized access.

When you contact our tibia support team, we keep a record of your inquiry and our response. This helps us resolve disputes, improve our service, and provide account recovery assistance. We retain support records for two years after your last contact.

Third-party processors and tibia data sharing

We at tibia work with third-party service providers to operate our platform. These include payment processors (who handle QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions), identity verification vendors, and cloud hosting providers. We share only the data necessary for these vendors to perform their function.

Our tibia payment processors do not store your full card or account details on our servers; they handle sensitive payment information directly. We receive only a confirmation that your deposit or withdrawal succeeded. We do not share your personal data with live-dealer studios, slot game providers, or sportsbook data feeds unless necessary for game settlement.

Cookies and tracking on tibia

Our tibia platform uses cookies to maintain your login session, remember your preferences, and track your activity for security purposes. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for up to one year). You can disable cookies in your browser settings, but doing so may prevent tibia from functioning properly.

We do not use cookies to track you across other websites. We do not share cookie data with third-party advertisers. Our tibia analytics track page views and user behaviour within our platform only, to help us improve performance and identify technical issues.

Your rights regarding data on tibia

You have the right to access, correct, and delete your personal data on tibia. You can update your email, phone, and password through your account settings. If you wish to delete your account and all associated data, contact our support team. We will delete your account within 30 days, except where we are required by law to retain records (such as transaction history for AML compliance).

You have the right to object to data processing on tibia. If you do not wish to receive email notifications, you can disable them in your account preferences. If you believe we have mishandled your data, you may file a complaint with your local data protection authority.

Data retention on tibia

We retain your account data for as long as your tibia account is active. If you close your account, we delete most personal data within 30 days, except where retention is required by law. We retain transaction records for seven years to comply with financial regulations and AML requirements.

Identity verification documents (ID and proof of address) are retained for five years after account closure. Game session logs and support records are retained for two years. If you request data deletion on tibia and we are unable to comply due to legal requirements, we will inform you of the reason and the retention period.

Our tibia data security commitments

We at tibia use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. We encrypt sensitive data at rest using AES-256 encryption. We do not store your password in plain text; we hash it using a secure algorithm. Our tibia servers are protected by firewalls, intrusion detection systems, and regular security audits.

We conduct annual penetration testing and vulnerability assessments on tibia. If we discover a security breach, we notify affected users within 72 hours and cooperate with relevant authorities. We maintain a data breach response plan and cyber insurance to protect our users.

Contact us about tibia privacy

If you have questions about our privacy practices on tibia, or if you wish to exercise your data rights, contact our support team via live chat or email. We respond to privacy inquiries within five working days. You can also file a complaint with your local data protection authority if you believe we have violated your privacy rights.

This privacy policy applies to tibia.best and all tibia services. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our tibia platform. Your continued use of tibia after such changes constitutes your acceptance of the updated policy.